Refund policy

TripSpec offers a 30-day return window. You may request a return within 30 days after your order is delivered.

Return eligibility

To be eligible, an item must be in the same condition in which you received it: unused, with any original tags, and in its original packaging. You will also need your order number or other proof of purchase.

Starting a return

Email support@tripspecgear.com with your order number and the item you want to return. If the return is accepted, we will provide return instructions, the correct supplier return address, and a prepaid return label. Do not send a return to TripSpec’s business address or directly to a supplier unless our instructions tell you to do so. Items returned without prior authorization may not be accepted.

We do not charge return-label or restocking fees for eligible returns under this policy.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us promptly at support@tripspecgear.com if an item is defective or damaged, or if you receive the wrong item, so we can review the issue and make it right.

Exceptions

Gift cards cannot be returned. If an item is expressly marked non-returnable before purchase, that disclosure will control. Contact us before purchasing if you have questions about a specific item.

Exchanges

The fastest way to obtain a different item, size, or color is to return the item you have and place a separate order after the return is accepted.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued automatically to your original payment method within 10 calendar days. Your bank or card issuer may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, contact support@tripspecgear.com.